Refund & Returns Policy

Straightforward Guidelines for Your Peace of Mind

At Chic and Chill, we want you to absolutely love your new leather accessories and everyday carry items. We carefully inspect every single product before it is packaged and shipped. However, if your order doesn't arrive as expected, we are here to make things right.

Returns & Exchanges

We gladly accept returns or exchanges on unused, regular-priced items within 14 days of the date your order was delivered.

Condition: Items must be completely unused, undamaged, and returned in their original packaging.
Eligibility: Sale items, custom batches, or personalized products are considered final sale and are not eligible for return unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our craftsmanship and logistics framework. If an item arrives damaged from transit, is visually defective, or does not match your original invoice, please notify our support desk within 7 days of delivery.

To help us process your request quickly, please send a clear photo or short video of the issue along with your order number to our support email or messaging line. We will review the details and immediately arrange a clean replacement or issue a formal order update.

The Refund Process

Once your returned item is received at our fulfillment center, our team will inspect its condition to ensure it meets our return criteria. We will then notify you via email regarding the status of your return.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days. Please keep in mind that original shipping and handling fees are non-refundable.

INSPECTED Quality Checked

Every long wallet, bag, and accessory undergoes careful review before leaving our facility to ensure it meets our standard of endurance and appearance.

PROTECTED Transit Cover

If an international carrier officially marks a package as lost in transit or if items are damaged on their way, we take full responsibility and send a fresh replacement.

SUPPORT Direct Help

Our support lines via email and direct messaging are always open to help you initiate returns, resolve transit holds, or track your packages smoothly.

Frequently Answered Return Questions

How do I start a return or exchange?

Simply reach out to our helpdesk via email or WhatsApp messaging with your order details and the reason for the return. Our team will guide you through the process and provide straightforward return instructions.

Who covers the cost of return shipping?

If you are returning an item due to a change of mind, customers are responsible for covering the return shipping costs. However, if an item arrives damaged, defective, or incorrect, Chic and Chill will cover all return and replacement shipping fees.

What should I do if my return takes longer than expected?

If you have shipped an item back to us and haven't seen an update or refund confirmation within 10 days, please contact our support team with your return tracking number so we can investigate and process it immediately.

Are items marked as "Sale" eligible for a refund?

Products purchased during major promotional sales or marked specifically as final sale cannot be returned or exchanged, except in cases where the product arrives structurally damaged.

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